Customer Support
We are dedicated to ensuring you have the best possible gaming experience with our mobile games. Whether you’re facing technical issues, have questions about gameplay, or need assistance with any other aspect of our titles, our team is here to help!
How to Reach Us:
The quickest way to get support is by contacting us via email. Our dedicated customer support team is available to assist you.
Email: [email protected]
When reaching out, please provide as much detail as possible about your issue or inquiry. This will help us assist you in a timely and effective manner. Including the following details can be helpful:
- Game title and version
- Your device type and OS version
- A brief description of the issue or question
- Screenshots (if applicable)
Frequently Asked Questions:
1. Which platforms do you publish your games on?
We publish our games on Google Play, Apple App Store, and Amazon Appstore.
2. Do you offer in-game purchases?
Yes, some of our games may have in-app purchases. These are optional and aim to enhance the gaming experience. Always ensure you have parental controls set up if children are playing.
3. I made a purchase but didn’t receive the in-game item. What should I do?
Please email us with the details of your purchase, including any receipts and the specific game title. We will investigate and ensure you receive what you’ve paid for.
4. The game isn’t working properly on my device. Can you help?
Absolutely! Email us with your device type, OS version, game title, and a description of the problem. Screenshots can be very helpful. We’ll do our best to help you resolve the issue.
5. Do you have plans to release more games in the future?
Always! We are continuously working to bring you exciting and enjoyable mobile games. Stay tuned for updates!
Feedback & Suggestions:
Your feedback is invaluable to us. If you have suggestions on how we can improve our games or ideas for new games you’d like to see, don’t hesitate to drop us an email.
Thank you for choosing Second Gear Games for your mobile gaming needs. We’re committed to ensuring you have an exceptional gaming experience. If you’re enjoying our games, please consider leaving a review on the respective app store. Happy gaming!
